Global Payments
Greater Giving
Through the help of a former manager, I joined Greater Giving to help improve upon their flagship enterprise software suite, as well as facilitate any new products
Products
Virtual Events
Viritual Auctions
Live Performance Tracker
Design
Enterprise Retail Setup
Enterprise Virtual Events
Enterprise Performance Apps
Wireframes & Mockups
In most day to day product tasks, wireframes and mockups were the expected hand-off to developers. No exotic changes were necessary to the established pattern library, so all that was wanted a recommendation in short form.
Prototypes
When products began to take leverage Google Material as a visual language in conjunction with Angular development, some new behaviors necessitated a demonstration.
Workflows
Again, it provided an overview of how features behaved on a high level. It was integral to defining the scope and sizing tasks.
Virtual Auctions
Design
Web/Responsive App
Contribution
Flows
Visual Design
Wireframes
Prototypes
Challenge
Create a phone app that will provide attendees to compete and win in a virtual auction. A way to participate across many devices and operating systems required a product that could work anywhere and interface with the enterprise product.
Solution
The solution involved rethinking what a responsive web app could do, what could be developed in time. Built on a feature set for a previous auction app, we were able to streamline the features and increase prominence to the features that were more popular.
Virtual Events
Design
Enterprise eCommerce product
Enterprise CRM product
Device Agnostic UX
Contribution
Information Design
High Fidelity Wireframes
Prototypes
Challenge
Refine and improve upon an existing enterprise turn-key solution for hosting virtual auctions and fundraisers.
Solution
Establish a new design with the existing feature set. Beyond auditing the current product and wireframing it, a revision to match the contemporary Google Material sensibilities was straight forward. For the most part, the design was evangelized through wireframes, but a prototype was occasionally necessary to demonstrate the concept.
Live Performance Tracker
Design
Tablet App
Contribution
Performance Dashboards
Wireframes
Prototypes
QA
Challenge
Beyond building tools for hosting virtual auctions, there was a need for event managers to monitor the event to provide any live support.
Solution
Starting from the platform that already integrated with the Enterprise suite, we build a stripped-down version that could run smoothly on a tablet and need only to display a small portion of what the enterprise product provided. Beyond innovating the performance dashboard, the UX was easy to design.
Virtual Auctions, Events and Retail
Store & Retail Features
Thankfully, much of the heavy-lifting had already been done. Greater Giving already had a best-of-class turn-key enterprise solution. It only needed UX updates to leverage evolved technology.
Customer Relationship Management
I mention a CRM, but it is so much more. Virtual events required a wide range of participants. Not just participants of the event, but also donors, volunteers, as well as accounting. All of which was organized and presented elegantly. So it wasn’t just for sales. It was for everyone!
Boosting Fundraising
The company’s niche was to help with fundraising. Yes, that sometimes meant being the back-end for small grass-root events, but it involved national organizations as well. And yes, everything in between!
Design Team
Sr. Product Manager
UX Designer (me)
Off-Shore Front-End Developers
Business Team
Event Planner SME
Customer Support SME
Professional Services SME