PeaceHealth
Hospitals & Labs
PeaceHealth is a health organization with a range of hospitals and labs located across the Pacific Northwest. To centralize the organization, a Shared Services hub was set up, and I joined the team to help with User Experience.
Products
Knowledge Intranet
Phone App
Public Website
Design
SharePoint CMS
SharePoint Development
Web/Responsive Phone App UX
Wireframes & Mockups
In most projects, there was a simple need to design information and carry a particular message that is consistent with others. Hence, the need to develop unique code was unneeded. Wireframes provided ample recommendation,
SharePoint
A large part of my effort involved the customization and modification using SharePoint’s content management system, which meant most solutions needed to work in SharePoint.
Workflows
While SharePoint would control components and page layout, it did leave a lot of control in a workflow, and so a big focus to reduce the pages and clicks necessary for a user to get the desired content.
Patient Experience
Design
Sharepoint Portal
Contribution
Information Design
Front-End Design
Sharepoint Developmemt
Challenge
Build a platform for presenting instructional content for hospital and lab caregivers across the network. It would house pre-existing microsites that consisted of over 1,200 different sites. Bring it all together into one website.
Solution
Since SharePoint had already been deployed, the solution was clear. Create an intranet knowledge portal inside SharePoint's CMS. I institute all the various types of content that existed and help elect local departmental deputies who would build, manage, and maintain text content. That way, the product was consistent across the institutions without requiring heavy overhead from Shared Services.
PeaceHealth.org
Design
Website
Contribution
Information Design
High Fidelity Wireframes
Image Production
Story
As a part of the communication team at Shared Services, we inherited future maintenance to the public website. The design had already been established, so the responsibility to keep it updated and relevant was a task that fell to my team.
Thankfully, I wasn’t responsible for the on-going day to day content, but rather when there was a need for some user experience TLC, I would step in.
Areas Included: Payment, Donation, and Education.
PeaceHealth MediLocator
Design
Responsive/Web App
Information Design
Prototypes
Wireframes
Etelu’s MediLocator
Etelu, a local app developer, had produced a phone app for the Bellevue hospital. It helped visitors find patients as well as move through the complex structures that comprised the campus. Beyond wayfinding, it provided a few essential services.
It had been a suitable app for a few years, but in time thought leaders at PeaceHealth wanted to add more value. The Shared Services team worked with Etelu on the addition of an assortment of new features.
Finding Common Ground with UX
A Shared Direction
As a part of joining the Shared Services team, we had inherited a challenge to find a way for the various hospitals to find common ground. This was no easy task, with a few bumps along the way. I think what won out, however, was the realization that consistent messaging was easier to maintain.
Once folks learned the design standards, a certain amount of autonomy could return. Despite the local culture dominating each hospital, everyone eventually agreed that a consistent way of communicating was best for all. We could ultimately learn and grow—building on each other's victories.
A Unified Voice
When stakeholders from various locations began to see how a design could add quality without degrading the content, the barriers started to melt, and what had felt insurmountable started to feel eventual. For the company, UX Design began to play a more extensive cultural role. We didn't just update website content. Using research and heuristics, we fostered a common way to share.
Design Team
Senior PR Manager
Information Architect (Me)
Web Design Contractor
Business Team
Department SMEs
Shared Services SMEs
Foundation SMEs