Verizon
Small Business
As a multinational telecommunication company, one of Verizon’s goals is to provide connectivity and communication to small businesses, particularly Quick Service Retail which tend to be small immediate consumer fair.
Designs
Connectivity Plans for Owner & Franchise
Purchase & Installation
Performance Dashboard
Contribution
Product Design
Iteration
Wireframes & Mockups
For the most part, seeing designs based on business requirements often bridge the gap between goals and expectations. This can often involve multiple iterations of collecting feedback and incorporating them into the next version.
Prototypes
One key design screens have been established, the need to see how a product serves a particular use case can best be done in a prototype so that context can be established between screens.
Workflows
While the big picture is often defined in schematics and flows set out by product owners, there is a follow-through necessary whereby we provide a detailed interpretation so that it can be validated in development.
Small Business Connectivity Dashboard
Service
Setup Process & Flow
Dashboard Design
Matric-Informed Upsells
Contribution
Contribution
Prototypes
Mockups
Challenge
We needed to establish a clearer process for selecting and installing technology onsite, then to be able to provide the customer with status and performance metrics.
Solution
We created a customer portal that provided an easy entrance into a comprehensive setup process, which will bring the user to a dashboard where they will be able to see the progress of installation as well as see key performance indicators.
MyLearning 1:1 Mentoring
Design
Landing Page
Signup
Member Portal
Mentor Search
Contribution
Wireframes
Prototypes
Challenge
Verizon was adding functionality and value to its outreach to small business owners. Namely by facilitation of business mentors, allowing Verizon customers to find a mentor and contribute to the relationship.
Solution
Through the help of a 3rd party product, we crafted a service that contained functionality that served as the MVP while folding in Verizon’s standard look and feel.
Better Business with a Superior Network
Verizon has the best connectivity solution in the nation, and they could provide a powerful benefit to businesses. What was important was helping business owners to get what they need from POS, Credit Card processing and a myriad of other services.
With a Focus on Small Business
Multidisciplinary
To provide a single contact point with potential consumers there had to be communication across various business centers, which required not only discussion but design iteration as well.
Business Direction
As the product idea grows, we start to add real content to make sure that the design can handle the content. In the case of this project, it was an extremely difficult task, involving learning and verifying accuracy with subject matter experts.
Product Design
Design Sprint
Rapid Prototyping
Software
Figma
Flowmapp