Healthcare Intranet
Patient Experience for Caregivers
Beyond telemedicine, there’s a genuine need for doctors and caregivers to obtain essential sources of information. Then also, patients themselves. The portal we built strived to do both.
Service
Content Analysis
Collaboration + Card Sorting
Information Design
Contribution
Wireframes
Mockups
PeaceHealth
The global corporate website was where the Careers portal was located. Which meant that the tone and accessibility needed to be international.
Mockups & Presentations
Challenge
Build a platform for presenting instructional content for hospital and lab caregivers across the network. It would house pre-existing microsites that consisted of over 1,200 different sites. Bring it all together into one website.
Solution
Since SharePoint had already been deployed, the solution was clear. Create an intranet knowledge portal inside SharePoint's CMS. I institute all the various types of content that existed and help elect local departmental deputies who would build, manage, and maintain text content. That way, the product was consistent across the institutions without requiring heavy overhead from Shared Services.
Wireframes
Page Design
Page level wireframes for this project focused more on what the defaulted ‘canned’ version of SharePoint would display given the existing content. To be honest, my team was trying to normalize a wide range of content, so internally, we were hesitant to move past the dull layout you can see examples of below.
Component Design
The design of the smaller parts was frankly much more interesting. We had done a lot of work with Shared Services Intranet, and the knowledge portal described here was able to leverage a lot of it. Namely potential for re-usable in-page components, that could help content standout.
Design System
More details about the components created from the Shared Services Intranet! Again, we’re using them in the Healthcare Intranet, so it was easy to create similar examples here.
What’s being shown are examples of components that represent content.
A key nuance of these components is the ability to stack. The example show how components in a side column could behave.
Healthcare in Social Media
One aspect that was an example of an evolved message was that generic expression in social media platforms was no longer the status quo.
The social media culture was developing higher expectations about what was postings, and part of the future effort was to start providing something more intentional.
A case in point for PeaceHealth was to start talking about the virtues it wants in the caregivers.
What Matters to Caregivers
For PeaceHealth, we refer to doctors, nurses, lab technicians, and really anyone who directly interacted with patients. Of course, many other professionals are there to help the caregivers, but my team focused on the former.
Specifically, concerning this product, we wanted to establish not just medical standards but also the manner of treatment as well.
Medical Instructions
Perhaps surprising was that, historically, every location had a slightly different procedure for specific treatments. A noticeable improvement in the eyes of Shared Services was to normalize all treatments. Easier said than done. The first step to that is to provide a knowledge source that was consistent across all facilities.
Domain Knowledge
Healthcare
Caregiving
Standards of Treatment
Design Tools
Axure
SharePoint
Freemind