Virtual Events

Greater Giving Online (Enterprise Product)

GGO was an app for creating virtual and live events; then following through with purchase and fulfillment. CRM and performance tracking was included.

Service

  • Web Retail Setup

  • Web Commerce Manager

  • Web CRM

Contribution

  • Design

  • Prototypes

  • Wireframes

 

Global Payments

A worldwide commerce processing company. Greater Giving is the arm for serving non-profit organizations

Mockups & Presentations

mockup_GreaterGiving-GGO1.jpg
 

Challenge

Refine and improve upon an existing enterprise turn-key solution for hosting virtual auctions and fundraisers.

Solution

Establish a new design with the existing feature set. Beyond auditing the current product and wireframing it, a revision to match the contemporary Google Material sensibilities was straight forward. For the most part, the design was evangelized through wireframes, but a prototype was occasionally necessary to demonstrate the concept.

mockup_GreaterGiving-GGO2.jpg
mockup_GreaterGiving-GGO3.jpg
 
 

Prototypes

While numerous prototypes were developed, they focused, for the most part, on addressing a particular use case. In the scenario of the prototype shown here, it focuses more on the high-level navigation and page templates.

Format

  • Axure RP

  • Camtasia

  • Output: MP4

  • Posted: Vimeo

 
 

Wireframes

In some cases, wireframes came in large plotter-sized schematics since there was a benefit for users to fly-in and fly-over while following a particular use case. It’s an excellent method for ensuring consistency remains.

One funny nuance about these is that white is often used to provide prominence, a trait lost in wireframe documents unless the background is a dark grey.

These particular wireframes look better up close (trust me.)

 
 
asset_EventPlanning_wireframe1-3.jpg
asset_EventPlanning_wireframe1-2.jpg
asset_EventPlanning_wireframe2-1.jpg
asset_EventPlanning_wireframe2-3.jpg
asset_EventPlanning_wireframe2-4.jpg
asset_EventPlanning_wireframe2-5.jpg

Customers Include

More than a 10,000 Non-Profits across the US have used Greater Giving Products.

More than a 10,000 Non-Profits across the US have used Greater Giving Products.

 

Welcome to Event Planning

The skill of pulling together the various talents, products, resources, and venues to consistently host massive upper-scale fundraisers for the city’s wealthiest is a real talent. 

There are so many moving parts, from inspiring people to join volunteer charts, collecting auction items, processing transactions, and even following-through at the end of the year with necessary tax documents. It’s all very, very intimidating. 

User Proxies

Since domain knowledge was so vast, I had to rely on Product Owners and Subject Matter Experts to serve as proxies when direct access was impossible. 

Also, chatting with Sales and Customer Support provided a unique perspective on where a product did well or could improve. 

Lastly, customer support had thoughts about the product. They would often keep a running list of questions that users would ask all day long. When a product lacked in some way, CS was a sure way to learn about it.

 

Domain Knowledge

  • Power BI

  • Career Development

  • Hiring Process

  • HR Content

Design Tools

  • Axure

  • Photoshop

  • Camtasia

Platform

  • Proprietary

  • Angular Components